Privacy Policy

1. Introduction

Sultan AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered WhatsApp chatbot services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Business name, contact person name, email address, phone number
• Business Information: Business type, services offered, operating hours
• Payment Information: Billing details (processed through secure payment providers)

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Message Data: WhatsApp conversations processed by our AI system
• Usage Data: Features used, response times, interaction patterns
• Device Information: Browser type, IP address, device identifiers
• Analytics Data: Conversion tracking, ad click data (GCLID, FBCLID)

2.3 Information from Third Parties

We may receive information from:

• WhatsApp Business API (message delivery status, user phone numbers)
• Google Ads (conversion data, click identifiers)
• Meta/Facebook (ad attribution data)

3. How We Use Your Information

We use the collected information for:

Purpose	Data Used
Provide AI chatbot services	Message content, business info
Process automated responses	Conversation history, customer inquiries
Manage appointments/bookings	Customer name, phone, preferred times
Track ad conversions	Click IDs (GCLID/FBCLID), conversion events
Improve our services	Usage analytics, feedback
Communicate with you	Email, phone number
Process payments	Billing information

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Cloud Infrastructure: Google Cloud Platform (data storage and processing)
• Messaging Platform: WhatsApp/Meta (message delivery)
• AI Processing: Anthropic (AI response generation)
• Payment Processors: Secure third-party payment services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request.

5. Data Retention

We retain your data for as long as necessary to provide our services:

• Active account data: Retained while your account is active
• Message history: Retained for service operation and analytics
• Analytics data: Retained for up to 24 months
• After termination: Data deleted within 90 days, unless required by law

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure cloud infrastructure with access controls
• Regular security assessments and monitoring
• Employee access limited to need-to-know basis

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at support@sultanai.id

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic (Google Analytics)
• Track advertising conversions (Google Ads, Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia, where data protection laws may differ. By using our Service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the modified policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For data protection inquiries, you may contact our designated representative at:

Email: privacy@sultanai.id